Cloud Studio MCR - Terms & Conditions
Cloud Studio MCR – Terms & Conditions*
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1. General Studio Rules
1.1 All clients must handle the studio, equipment, furniture, props, and walls with care. Any damages incurred during your booking may result in charges for repair or replacement.
1.2 Furniture and props must be lifted — not dragged — to prevent damage to floors and furnishings.
1.3 Any furniture or props that are moved must be returned to their original position before the end of your booking.
1.4 The studio must be left in the same clean and organised condition as it was found. A £50 cleaning fee will apply if this is not met.
1.5 Shoe covers provided at the entrance must be worn by anyone not actively participating in the shoot.
1.6 Hot food and beverages are not permitted on any of the content sets to prevent damage and spills.
1.7 Clients must ensure that makeup, self-tanning products, or any other substances do not transfer onto furniture or props.
1.8 All rubbish must be disposed of in the designated bins. Personal belongings must not be left behind.
1.9 Any damage must be reported immediately. Cloud Studio MCR reserves the right to charge additional fees for substantial damages, stains, or misuse of the studio.
1.10 CLOUD STUDIO MCR RESERVES THE RIGHT TO CHARGE ADDITIONAL FEES FOR DAMAGES WHERE DEEMED NECESSARY.
1.11 If additional time is required during a session, clients must contact us via email or Instagram to check availability. Overtime is subject to availability and will be charged at the standard rate, payable the same day by cash or bank transfer.
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2. Bookings & Confirmation
2.1 All bookings must be made in advance and will only be confirmed upon receipt of an official confirmation email from Cloud Studio MCR.
2.2 The individual who makes the booking is responsible for ensuring all attendees comply with these terms and conditions.
2.3 Any errors or discrepancies in booking confirmations must be reported to us immediately.
2.4 Cloud Studio MCR reserves the right to amend studio policies, layouts, or requirements as necessary to ensure safety and operational efficiency.
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3. Payments, Cancellations & Refunds
Standard Bookings
3.1 Full payment is required at the time of booking to secure your reservation. No booking is considered confirmed until payment has been received.
3.2 Bookings may be cancelled up to 48 hours in advance to receive a full refund, excluding any booking fees.
3.3 Cancellations made less than 48 hours before the booking will not be refunded but may be eligible for a credit note at Cloud Studio MCR's discretion.
3.4 If Cloud Studio MCR cancels a booking, a full refund will be issued. No additional compensation will be provided.
3.5 Late arrivals will not be granted extra time beyond the scheduled booking period, and no refunds will be issued for lost time.
3.6 If a booking exceeds the scheduled time by more than 30 minutes, the deposit will be forfeited. Any session exceeding the time limit by 60 minutes or more will incur additional charges.
3.7 All setup, loading, and packing must be completed within the scheduled booking time.
3.8 If a client requests a refund after using the studio, Cloud Studio MCR reserves the right to prohibit them from using, publishing, or sharing any images or videos taken during their session. Failure to comply may result in legal action.
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Event Bookings
Payment Schedule
3.9 A non-refundable deposit is required to secure your event date. This deposit will be forfeited if the booking is cancelled within 4 weeks of the event.
3.10 For standard event bookings, the remaining balance must be paid in full no later than 8 weeks before your event date.
3.11 For short-notice bookings made less than 6 weeks before the event, full payment is due immediately upon confirmation.
Holding Deposit
3.12 A £100 holding deposit is required for all event bookings. This deposit is fully refundable within 5–10 working days following the event, subject to inspection, provided that:
- No damage has occurred to the venue, equipment, or property
- No excess cleaning is required beyond standard post-event tidying
Cancellations
3.13 The following cancellation terms apply to event bookings:
- 60+ days' notice: Full refund issued (excluding the non-refundable booking deposit)
- 40+ days' notice: 50% refund issued
- Less than 30 days' notice: No refund will be issued
- Please note: the initial booking deposit is non-refundable in all circumstances
Rescheduling
3.14 We are happy to accommodate one reschedule per event booking where required.
3.15 If the rescheduling request is made 30 or more days before the event, your deposit will carry over to the new date at no additional cost.
3.16 If the rescheduling request is made with less than 30 days' notice, the original deposit will be forfeited and a new deposit will be required to secure the rescheduled date.
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4. Studio Use & Conduct
4.1 The person booking the studio is responsible for the behaviour and actions of all guests and attendees.
4.2 Smoking, vaping, and the use of illegal substances are strictly prohibited inside the studio.
4.3 Alcohol is only permitted with prior written approval from Cloud Studio MCR.
4.4 The use of fire, smoke machines, or any special effects must be pre-approved by Cloud Studio MCR management.
4.5 Noise levels must be maintained at a reasonable level at all times to avoid disturbance to neighbouring businesses and residents.
4.6 Any damages caused through negligence, misuse, or failure to follow studio policies will be charged to the responsible party.
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5. Liability & Disclaimers
5.1 Cloud Studio MCR is not liable for any loss, theft, or damage to personal belongings during a studio session.
5.2 The studio is not responsible for any injuries sustained on the premises. The person who made the booking assumes full responsibility for the safety of all attendees.
5.3 Parking is available at the client's own risk. Cloud Studio MCR holds no liability for any issues related to vehicles parked in the vicinity.
5.4 Cloud Studio MCR's liability is limited solely to the refund of payments made for a booking, where applicable.
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6. Miscellaneous
6.1 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
6.2 These terms do not grant any rights to third parties.
6.3 These terms and conditions are governed by and interpreted in accordance with UK law.
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7. Credit Notes
7.1 Credit notes issued by Cloud Studio MCR are valid for 60 days from the date of issue.
7.2 Lost, stolen, or damaged credit notes cannot be replaced.
7.3 Credit notes are non-refundable and cannot be exchanged for cash or any alternative service.
7.4 Credit notes apply to a specific number of studio hours and cannot be split or partially redeemed.
7.5 The resale of credit notes without Cloud Studio MCR's prior written consent is strictly prohibited. Any unauthorised resale may result in the credit note being voided.
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Please Note: On Sundays, there is a church located next door to the studio. We advise clients who are recording podcasts, voiceovers, or talking-based content not to book on this day.
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By proceeding with a booking at Cloud Studio MCR, you confirm that you have read, understood, and agreed to these terms and conditions. Failure to comply may result in additional charges or refusal of future bookings.